Terms of Service

Last updated: 1 October 2026

These terms are the agreement between Rezero Consulting Ltd, trading as Rezero Software ("we", "us", "our"), and the organisation that uses ShuffleDesk (the "Customer", "you"). We're registered in England and Wales with company number 11240887. Our registered office is Ground Floor, Dearing House, 1 Young Street, Sheffield, S1 4UP, United Kingdom.

By creating a workspace, starting a trial, or buying a plan, you agree to these terms on behalf of your organisation, and confirm you have authority to do so. People you invite to your workspace ("Members") must also follow the parts of these terms about acceptable use.

1. The service

ShuffleDesk runs regular sessions ("Shuffles") where people in your organisation are paired for short one-to-one video chats in the browser. It also includes session reports, reminders, calendar invites and optional check-ins. ShuffleDesk is a business service. It isn't sold to consumers.

2. Accounts

  • Everyone using ShuffleDesk must be at least 18 and give accurate account details.
  • You're responsible for your admins and for the people you invite. Only invite people you're entitled to, such as your employees and contractors.
  • Keep sign-in details secure, and tell us promptly at hello@shuffledesk.io if you think an account has been misused.

3. Free trial

  • New workspaces get a 30-day free trial for up to 500 people. You don't need a payment card to start.
  • When the trial ends, your workspace pauses until you choose a plan. Scheduled Shuffles, reminders and check-ins stop, and you can't add people. Your data is kept (see section 13).
  • We may end or change trials, and we may limit one trial per organisation.

4. Plans and payment

  • Plans, prices and seat limits are shown on our pricing page and on your workspace's billing page. Every person in your workspace, including pending invitations, uses a seat.
  • You can pay monthly or yearly. You pay in advance, and your plan renews automatically at the end of each billing period until you cancel.
  • Prices exclude VAT and other taxes, which we add where they apply.
  • Payments are handled by Stripe. By paying, you also agree to Stripe's terms.
  • If you change plan or seats, the change takes effect straight away. Stripe charges or credits the difference pro rata.
  • We may change our prices. We'll give admins at least 30 days' notice by email, and the new price applies from your next renewal.
  • If a payment fails, we'll let you know. If it isn't resolved within 14 days, we may pause your workspace until it is.
  • Organisations needing more than 500 seats can agree separate Enterprise terms with us in writing. Those terms take priority over these where they differ.

5. Cancelling and refunds

  • You can cancel at any time from your workspace's billing page. Your plan stays active until the end of the period you've paid for, then your workspace pauses.
  • We don't refund part-used billing periods, except where the law requires it or where we've materially broken these terms.

6. Acceptable use

You and your Members must not use ShuffleDesk to:

  • harass, threaten, discriminate against or abuse anyone;
  • record a chat, or share its contents, without the other person's clear agreement;
  • share unlawful, sexually explicit, hateful or violent material;
  • send spam or sell to the people you're paired with;
  • try to get around seat limits, security or access controls;
  • copy, scrape, reverse-engineer or resell the service, or overload our systems;
  • break the law or anyone else's rights.

Our Community Guidelines explain what we expect in chats. We may suspend a person or workspace that breaks this section. Where we reasonably can, we'll tell you first.

7. Your data

  • You own the personal information and other content your workspace puts into ShuffleDesk ("Customer Data").
  • You give us permission to use Customer Data only to provide, secure and support ShuffleDesk for you.
  • For personal information, you're the controller and we're your processor. Our Data Processing Agreement forms part of these terms.
  • You're responsible for having a lawful basis to use ShuffleDesk with your people, and for telling them about it. You can point them to our Privacy Policy.
  • We may use anonymous, combined statistics (which can't identify you or any person) to improve ShuffleDesk.

8. Our intellectual property

ShuffleDesk, including its software, design, content and the ShuffleDesk name and logo, belongs to us or our licensors. While you're a customer, we give you a non-exclusive, non-transferable right to use ShuffleDesk for your organisation's internal purposes under these terms. If you send us feedback or ideas, we may use them freely.

9. Confidentiality

  • Each of us ("Recipient") will keep the other's ("Discloser") confidential information secret, use it only to give or use ShuffleDesk under these terms, and share it only with employees, advisers and sub-processors who need it and are bound by similar duties.
  • Confidential information is non-public information that is marked as confidential or that a reasonable person would see as confidential. For you, that includes Customer Data. For us, it includes non-public details of ShuffleDesk's security, pricing and plans.
  • It doesn't include information that: is or becomes public without the Recipient's breach; the Recipient already knew; the Recipient received lawfully from someone else without restriction; or the Recipient developed independently without using the Discloser's information.
  • The Recipient may disclose confidential information where the law, a court or a regulator requires it. Where the law allows, it will tell the Discloser first.
  • These duties continue for five years after the agreement ends, and for Customer Data for as long as we hold it. Personal data is also covered by our Data Processing Agreement.

10. Availability and changes

  • We work hard to keep ShuffleDesk available and reliable, but we don't guarantee it will always be uninterrupted or error-free. We may need downtime for maintenance, and we'll try to schedule it away from your Shuffles.
  • Video chats connect directly between browsers, so their quality also depends on each person's device and network, which we don't control.
  • We improve ShuffleDesk over time and may change or remove features. We won't materially reduce the core features of a plan you've already paid for during that billing period.

11. Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.
  • Otherwise, neither of us is liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.
  • Each party's total liability to the other, in any 12-month period, is limited to the fees you paid us for ShuffleDesk in the 12 months before the event giving rise to the claim. If you've only used a free trial, it's limited to £100. This doesn't limit your obligation to pay fees you owe.
  • Except as set out in these terms, ShuffleDesk is provided "as is", and we exclude all other warranties and conditions to the extent the law allows.

12. Indemnities

Yours. You'll cover our reasonable losses and costs from claims by third parties caused by:

  • Customer Data;
  • your use of ShuffleDesk without a lawful basis;
  • your or your Members' serious breach of section 6.

Ours. We'll defend you against a claim by a third party that your use of ShuffleDesk, in line with these terms, infringes that third party's intellectual property rights in the United Kingdom. We'll pay the damages and costs a court finally awards, or that we agree in a settlement. In return, you must:

  • tell us about the claim promptly;
  • let us control the defence and settlement (we won't settle in a way that admits fault on your behalf without your agreement);
  • give us reasonable help, at our cost.

We have no obligation under this section for a claim that arises from:

  • changes to ShuffleDesk that we didn't make;
  • combining ShuffleDesk with anything we didn't provide;
  • use of ShuffleDesk in breach of these terms.

If a claim is made, or we think one is likely, we may modify or replace ShuffleDesk so it no longer infringes, or get the right for you to keep using it. If neither is reasonably possible, we may end the affected service and refund any prepaid fees for the period after it ends. This section is our entire liability for claims of this kind.

13. Ending the agreement

  • You can stop using ShuffleDesk and cancel at any time (see section 5).
  • We may suspend or end your access if you seriously or repeatedly break these terms, don't pay, or if we must do so by law. We may also stop offering ShuffleDesk altogether with at least 60 days' notice, and refund any prepaid fees for the period after it ends.
  • After your workspace closes, we delete or anonymise Customer Data within 90 days. Before then, you can ask us for a copy of your workspace data by emailing hello@shuffledesk.io.
  • Sections 7, 8, 9, 11, 12 and 15 continue after the agreement ends.

14. Changes to these terms

We may update these terms. For significant changes, we'll email your workspace admins at least 30 days before the changes take effect. If you don't agree, you can cancel before then. Continuing to use ShuffleDesk after that means you accept the new terms.

15. General

  • These terms, the Data Processing Agreement and any order or Enterprise agreement make up the whole agreement between us about ShuffleDesk.
  • Neither of us is responsible for delays caused by events outside our reasonable control.
  • You may not transfer this agreement without our written agreement. We may transfer it to a company that takes over ShuffleDesk.
  • If any part of these terms can't be enforced, the rest still applies. Not enforcing a right straight away doesn't mean we've given it up.
  • Nobody other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
  • We'll send notices to your workspace admins' email addresses. You can send notices to hello@shuffledesk.io.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. Contact us

Rezero Consulting Ltd, Ground Floor, Dearing House, 1 Young Street, Sheffield, S1 4UP, United Kingdom
Email: hello@shuffledesk.io